Private Shopping Appointment

Eyewear By Olga... offers FREE expedited shipping within Ontario on orders of $400 or more before tax. 

Canadian Customers

Orders shipped within Canada will be sent via expedited mail, by either Ics Courier, FedEx Ground or Canada Post. Deliveries will take 1 to 7 business days upon processing. Delivery time will vary depending on location. A tracking number is provided for all Canadian orders.

Since we are based in Mississauga, ON, orders shipped within Ontario are expected to arrive earlier – usually within 1 to 4 business days.

Canadian customers will pay sales taxes applicable to their province. 

USA Customers  

Delivery via expedited mail comes with a tracking number and takes 3 to 5 business days upon processing.  Customers are responsible for duties and taxes that may occur within their own country. See below section on Sales Tax. 

Shipping Rates

Canada

Ontario

For our Ontario Customers we offer you a discounted shipping rate of $16 for Expedited shipping & $20 for Priority (orders $400 and under).  Orders over $400 will receive free Expedited shipping.

USA

* Please note that 2 day (business days) shipping is available for $40. Please inquire prior to ordering to make sure we are able to ship the item out in time. 

International

Where we ship: 

Sales Tax

Orders shipped within Ontario, Canada are subject to applicable 13% HST sales tax:

USA and International customers are not subject to Canadian sales tax, but are responsible for tax and customs policies within their own country. Eyewear By Olga does not take responsibility for any duty fees, brokerage fees, shipping delays, or failure to receive shipment due to customs.

Unused and brand new merchandise may be returned by contacting us within 30 days of receipt. Merchandise must be returned unworn and in its original packaging with all original tags still attached and in its original condition. You will only be credited for a return after inspection of item. Eyewear By Olga retains the  right to refuse any return if deemed used, worn, or damaged caused by client.

Return for Refund
If you are not satisfied with your purchase, we will gladly accept your return and refund you in full. Please read and follow the instructions carefully to obtain your refund:

1. Contact us within 30 days of receiving your merchandise to let us know you want a refund. You can reach us by phone, by email, or through our website. We will email you a Return Authorization Tracking number to attach to your return form.
2. Fill out the form enclosed in the original package.  Or download it here. 
3. Send the return item(s) back with your original order number on the outside of the package and the original invoice included inside the package. You must send the return item back within 30 days of receipt. This means your package must have a tracking number with the date of return or it must be postmarked within the 30 day period. You will need to provide a tracking number for the shipment back to us.
4. Once we have received your return, it will be processed within 5 business days. Once we have issued the refund, you will be notified by email. The processing time of this transaction may vary depending on your banking institution. 
5. If you are in the area and wish to return your item in person, you are welcome to drop by within business hours and we will be happy to process your return.

 **Please note that your original shipping charges are non-refundable 

1. Contact us within 30 days of receiving your merchandise to let us know you wish to exchange. You can reach us by phone, by email, or through our website.
2. Place a new order for the merchandise you want by phone, by email, or on our website. You must pay for your purchase upfront. The shipping for your newly purchased item will be shipped out for free via standard shipping once we receive confirmation with the tracking number that for the return item that is being shipped back to us. Free shipping for Canadian orders only. 
3. Fill out the Merchandise Return Form enclosed in the original package of your first order or download from here. 
4. Send the return item(s) back with your original order number on the outside of the package and the original invoice included inside the package. You MUST send the return item back within 30 days of receipt. This means your package must have a tracking number with the date of return or it must be postmarked within the 30 day period. You will need to provide a tracking number for the shipment back to us. If you prefer, and you are in the area, you are welcome to bring your item to the store location and we will exchange your item there within the 30 day period described.
5. Once we have received your return item, your refund will be processed within 5 business days. When we have issued the refund, you will be notified by email. The processing time of this transaction may vary depending on your banking institution.

*Any merchandise that is on sale (marked down or promo code used), has been worn, used, or altered will not be accepted for return or exchange. All items not currently in stock and ordered in for you specifically from our suppliers are also final sale (we will always notify you if an item is not in stock prior to ordering it in to get your approval). You will only be credited for a return after inspection of item. Eyewear By Olga retains the right to refuse any return if deemed used, worn, or damaged caused by client.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, providing it is not a sale item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Non-returnable Items
The following items are final sale:

• Sale items (mark downs or promo codes used)
• Used, worn or damaged goods (We retain the right to refuse any return if deemed used, worn, or damaged caused by client)
• International Orders

International Returns
Unfortunately, Eyewear By Olga… does not offer returns on international orders (outside Canada or the USA).

Refer to the chart below to determine the pricing of your total shipping costs.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@eyewearbyolga.com.

Still want a product that is out of stock? You can preorder it and have it shipped when it arrives.

Contact us today and we will make it happen.